Course Objectives:
- Develop a comprehensive understanding of communication models,
principles, and theories.
- Enhance verbal communication skills, including speaking,
active listening, and structuring coherent messages.
- Improve nonverbal communication cues such as body language, facial
expressions, and gestures.
- Enhance written communication skills for various formats, including
emails, reports, and presentations.
Course Outline:
Module I: Introduction to Effective Communication
- Importance of
effective communication
- Basic Communication Process
Module 2: Verbal
Communication Skills
- Articulation and clarity in
speech
- Active listening and
empathetic responses
-
Message structuring and
storytelling
Module 3: Written Communication Excellence
- Principles of
Effective Business Writing
- Crafting Clear and
Concise Messages
- Email Etiquette and
Professionalism
Module 4: Active Listening and Empathy
- The Art of Active Listening
- Empathetic Communication
and Emotional Intelligence
- Asking Powerful Questions
Module 5: Applying Communication Skills
- Job interviews and resume
building
- Effective public speaking
- Networking and building
professional relationships
Duration: 10 weeks (1 week per
module)
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